KORBest Business Partner for Efficient Work
All the support needed for companies can be supported by remotely connecting PCs, mobiles, and sites anytime, anywhere through the Internet.
Breakthrough cost savings
Reduce travel costs, time spent on customer support
Efficient maintenance
Seamlessly maintain with limited in-house IT staff
online response
Customers who can't visit in person also respond online
Remote support for PCs, mobile devices and various sites
01 Remote PC support
Remote support method that solves the problem by remotely sharing the other party's PC screen and watching and controlling it together
· Can be used without a separate program installation
· Supports most PC operating systems
· IT technical support, educational support
02 Remote mobile device support
Support solutions that are essential for enterprises' active business and mobile service activities in an increasing number of mobile device environments, with direct access to various mobile device environments and fast resolution
· Fast connection with SMS sending
· Mobile-Video Cross Support
03 Remote Video Support
Remote support method to share on-site video with camera to help diagnose problems and guide resolution
· Real-time video sharing through mobile phone cameras
· Reduce time and money by reducing on-site travel
Key Features
Screen control
Counselor Screen Remote Control and Laser Point Features
Guidance on the sharing screen
Guidance using a drawing function using lines or figures on a shared screen
Chatting
Text or voice communication with supported customers
Send and receive files
Send or import files for support
Session Delivery/Sharing
Communicate or share remote sessions you are currently supporting to other professionals
Save the shared screen
Save the screens of customers who are remotely supporting if needed
Share the counselor's screen
Share the counselor's screen with the customer to use remote control
Remote reboot connection
Remotely run and automatically reconnect if reboot is required
담당자 연락처 보기
팝업닫기
- 솔루션 영업 담당자
- jyan@nsoft.co.kr
- 070-456-7897
Rejection of unauthorized collection of e-mail addresses
팝업닫기
We refuse to collect unauthorized e-mail addresses posted on this website using e-mail collection programs or other technical devices.
Posted on: May 29, 2022
Rejection of unauthorized collection of e-mail addresses
팝업닫기
We refuse to collect unauthorized e-mail addresses posted on this website using e-mail collection programs or other technical devices.
Posted on: May 29, 2022
privacy policy
팝업닫기
NSOFT Co., Ltd. (hereinafter referred to as the 'Company') complies with the personal information protection regulations in the relevant laws and regulations that information and communication service providers must comply with based on the 'Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.' and prepares a personal information processing policy We are doing our best to protect the rights and interests of users.
The company notifies the privacy policy as follows.
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1.
Items of Personal Data Collected
1.1.
The Company collects the following personal data to provide customer support and deliver services.
Contact Us- Required: Name, Phone Number, Email, Company, Job Title
Resource Download- Required: Name, Email, Company, Job Title, Job Category
Newsletter Subscription- Required: Name, Email, Company, Job Title, Job Category
- Optional: Interests, Industry
You may refuse to provide required information; however, this may limit access to certain services. Optional information can be declined without affecting core service usage.
1.2.The following data may be automatically collected during service usage:
IP address, cookies, visit date, service usage records
1.3.Methods of Data Collection
The Company collects personal data through the following methods:
- When using Contact Us, downloading resources (brochures, whitepapers), or subscribing to newsletters
- When accessing the website or using its services
- Through automated data collection tools
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2.
Purpose of Data Processing
The Company processes collected personal data for the following purposes:
- Responding to inquiries and managing request status
- Internal communication and processing for customer support
- Providing resources, newsletters, and marketing communications
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3.
Sharing and Disclosure of Personal Data
The Company uses personal data only within the scope outlined above and does not disclose it externally without prior consent, except in the following cases:
- When users have given prior consent
- When required by law or requested by authorized investigative agencies
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4.
Data Retention Period
4.1.
Retention Based on Company Policy
Data Collected Purpose Retention Period Name, Phone, Email, Company, Job Title Inquiry management 36 months Name, Email, Company, Job Title, Category, Interests, Industry Email marketing 36 months Data will be retained until opt-out or until the purpose is fulfilled, after which it will be securely deleted.
4.2.Retention Based on Legal Requirements
Data may be retained as required by applicable laws or ongoing investigations.
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5.
Cookies and Tracking Technologies
The Company uses cookies to store and retrieve user information. Cookies are small text files stored on your device.
Purpose of Cookies- To analyze user behavior, preferences, and engagement for personalized services and targeted marketing.
You may accept, reject, or receive notifications for cookies through your browser settings. Disabling cookies may limit certain functionalities.
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6.
Data Protection Measures
6.1.
Technical Measures
- Implementation of security systems to prevent data breaches
- Use of firewalls and vulnerability monitoring systems
6.2.Administrative Measures
- Restricted access to authorized personnel only, with regular training and password updates
- Access control policies for data processing systems
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7.
Data Deletion Procedures
7.1.
Deletion Process
Personal data will be securely deleted once its purpose has been fulfilled, unless retention is required by law.
7.2.Deletion Methods
- Electronic files are permanently deleted using secure methods
- Printed materials are shredded or incinerated
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8.
Contact Information
Role Department Email Data Protection Officer Strategy Planning dhchoi@nsoft.co.kr Privacy Manager Information Security Team -
9.
Other
This Privacy Policy does not apply to external websites linked from this site.
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10.
Policy Updates
Any updates will be announced via the website’s notice section.
Effective Date: May 29, 2022